ITPM Training Material

IT project management (ITPM) is the process of managing the plan, organization, and accountability to achieve information technology goals. Since the reach of IT spans across most of a business or enterprise, the scope of these projects can be large and complex. The magnitude of IT project management often means that it’s more than just applying knowledge, aligning skills, and using regular tools and techniques to drive a project to completion. In this page, we will introduce you the ITPM Process (traditional and scrum) and Methodology.

ITPM_intro

Questionnaire of Telecom and Multi-party Conference Requirement

In order to select an appropriate telecom and multi-party conference requirement, first thing first, we have better collect user opinion about those, so we ask users to fill-in the following questionarie as a survey.

Section 1. one-on-one phone audio call

For example:china-telecom-phone

Item Question Answer (yes/no) Remark and your comment
1.1 In PRC, do we require a phone audio call to communicate between internal phones ? I think it is essential.
1.2 In PRC, do we require a phone audio call to communicate with external China phone/mobile ? I think it is essential.
1.3 In PRC, do we require a phone audio call to communicate with external IDD phone/mobile ? I think it is essential.

 

Section 2. instant messaging feature

For example:wechat-pict

Item Question Answer (yes/no) Remark and your comment
2.1 In PRC, do we require instant messaging software (as similar as wechat, QQ) between our internal user communication ? Currently, “wechat” is widely used by many people in China.
2.2 In PRC, do we require instant messaging software (as similar as wechat, QQ) to transfer file between our internal user ? Currently, “wechat” is widely used by many people in China.
2.3 In PRC, do we require instant messaging software to use or to connect to external third party instant message software (e.g. wechat) ? Currently, “wechat” is widely used by many people in China.

 

Section 3. one-on-one phone video call

For example:video-conf-phone

Item Question Answer (yes/no) Remark and your comment
3.1 In PRC, do we require phone video call to communicate between internal phones ? Not a popular function
3.2 In PRC, do we require a phone video call to communicate with external phone/mobile or other external video communication system ? Not a popular function

 

Section 4. audio conf of multi-party (e.g. someone hold a dial-in meeting and allow others to call-in)

For example,voip-phone

Item Question Answer (yes/no) Remark and your comment
4.1 In PRC, do we require an audio conf system setup for usage between HK/PRC conf rooms ? I think it is essential.
4.2 In PRC, do we require an audio conf feature setup in each office phone, or who need it ? I think it is essential.
4.3 In PRC, do we require toll free service to allow external parties to call in for joining conference meeting ? Who need it ? Where will be the calling party from ? Can setup toll free service.
4.4 In PRC, do we require an audio conf software (other than using phone) to call to external third party audio conf system (e.g Skype) ? Not a popular function

 

Section 5. video conf of multi-party communication

For example:vc-device

Item Question Answer (yes/no) Remark and your comment
5.1 In PRC, do we require an video conf system setup for usage between sites,  or, connect to external party’s video conf system ? Can setup Video Conf system between sites, and its quality depends on site to site network performance (such as MPLS).
5.2 In PRC, do we require an video conf system setup to connect to external party’s video conf system ? Not a popular function
5.3 In PRC, do we require an video conf feature setup in each office phone, or who need it ? Not a popular function
5.4 In PRC, do we require an video conf software (other than using VC device) to call to external third party audio conf system (e.g Skype) ? Not a popular function

Introduction of ITIL v3 Framework

WHAT IS ITIL?

ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business.

ITIL3

ITIL: OVERVIEW AND BENEFITS

ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organizations on how to use IT as a tool to facilitate business change, transformation and growth.

The ITIL best practices are currently detailed within five core publications which provide a systematic and professional approach to the management of IT services, enabling organizations to deliver appropriate services and continually ensure they are meeting business goals and delivering benefits.

The five core guides map the entire ITIL Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service into operation and finally, on to the monitoring and improvement phase of the service.

Adopting ITIL can offer users a huge range of benefits that include:

  • improved IT services
  • reduced costs
  • improved customer satisfaction through a more professional approach to service delivery
  • improved productivity
  • improved use of skills and experience
  • improved delivery of third party service.

ITIL USERS

ITIL has been adopted by thousands of organizations worldwide, such as NASA, the UK National Health Service (NHS), HSBC bank and Disney™. ITIL is also supported by quality services from a wide range of providers including examination institutes, accredited training providers and consultancies, software and tool vendors and well known service providers such as IBM, Telefonica, HP and British telecom (BT).

A comprehensive qualifications scheme offering a variety of training courses and certifications has been developed against the guidance. This scheme can help organizations to effectively implement ITIL, achieving success by ensuring that employees have the relevant knowledge, skills and techniques, but most importantly, ensuring the entire organization is using a common language and are fully invested in the process.

ITIL Best Practices also underpin the foundations of ISO/IEC 20000 (previously BS15000), the International Service Management Standard for organizational certification and compliance. Organizations can therefore implement ITIL to achieve organizational certification.

分拆工厂之电脑投资方案

  1. 前言

因应公司安排架构重组,现时的工厂运作会划分为灯饰厂和光源厂,而原有的各项电脑系统设备,需要重新规划。现列出以下电脑系统於第二节,供管理层考虑,主要有两个建议方案:

方案一) 合拼同一系统使用;

方案二)增购系统分开两厂安装使用。

公司应考虑到资料保密、投资金额、操作效率…等等因素来决定选择哪个方案。 Read More

2014年电脑系统投资建议

12014年电脑系统投资建议表

为规划2014年的资讯系统投资项目,经研究後,本部建议增设如下表列出之系统,包括:办公室无纸化审批系统、人事管理系统、网络软件监控系统和车间看板系统,提供给管理层考虑

项目 需要购买之设备 预算投资额
IP-Guard电脑网络监控系统 硬件费用约CNY 23k软件费用约CNY16.5k /50用户 CNY 39.5K(预算50名用户,主要包括工程部)
车间看板系统 硬件费用约 CNY4k /每块板(安装 20块以上 送主機軟件) CNY80K (建议先安装 20块试行)
人事管理系统 电脑硬件约 CNY 23k软件约CNY 86k CNY 109K
办公室无纸化审批系统 电脑硬件 CNY 23k软件约CNY 68k (50名用户)(超过50名用户另加 ¥200 /用户) CNY 91K(预算50名用户,主要包括采购部和物控部)

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员工守则 Code of staff

为了实现对公司员工的科学管理,以维护生产经营、工作、生活的正常秩序,切实保障员工优化、高效、务实进行工作,员工必须遵守国家和地方的法律、法规,爱护公共财物,学习和掌握本职工作所需要的专业技能,团结协作,完成工作任务。提高自身修养,做到诚实守信,增强主人翁意识,维护公司荣誉,保证企业奋斗目标的实现,本着公开、公平、公正的原则制定本守则:
In order to achieve the company’s staff of scientific management in order to protect the production and operation, working and living a normal order, optimize the effective protection of staff, efficient and pragmatic work, employees must comply with state and local laws and regulations, take good care of public property, study and master Job skills needed, solidarity and cooperation, work to complete the task. Improve their own self-cultivation, so that honest and trustworthy, to enhance ownership and maintenance of honor company and ensure the achievement of corporate goals, in the spirit of open, fair and just principles to introduce the code: Read More

电脑系统管理制度规章

  1. 总则

为了保障公司电脑系统的正常运行,保护公司电脑系统资讯安全,使能有效地利用电脑系统资源,充分发挥电脑系统在企业管理中的作用,规范公司运作及管理,更好地改善公司经营,结合公司各部门的实际情况和需要,故制定本制度规章,作为管理和实施电脑系统的根据。 Read More

工厂电脑资讯风险评估报告

下表为电脑资讯部风险评估报告,头三项为严重风险,需要跟进处理;我会在下文解释每一项风险,然後提出改善方案及资源需求。

风险项目 风险种类 运作的影(//) 财务影(//) 发生概(//) 次序
非法ERP系统牌照 法律风险 1
非法电脑软件牌照 法律风险 2
在工厂的共享文件夹之安全设定不当 营运风险 3
在工厂的网络布线设定不当 营运风险 4
ERP系统之安全设定及使用说明书不足 营运风险 5

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