Best practice to manage Information Technology System in Factory and Manufacturing Environment
EXECUTIVE Summary:
This document is to describe the policy and process involved in the requisition, review and approval of the computer and related accessories, and to describe the process on the disposition of obsolete and damage computer/accessories, especially, disposition of hard disk that was removed from computer or server, with an objective to make sure that business information are not released to public unintentionally. Read More
This document specifies the requirements for the design of an ERP Reporting Tool System. This chapter also describes the technical requirements for the whole project. The ERP Reporting Tool on itself is described in the next chapter. Read More
Executive Summary : This document describes the disaster recovery plan for helpdesk operation, including helpdesk telephony system and ERP system.
General Rules of using email from Corp IT policy:
l There should be a clear business objective and need to send a mass mail.
l The target group should be carefully selected so that the mail is relevant to all or most of the people receiving it.
l Don’t spend spam: such as advertising or anything that can be considered as junk mail. Read More
EXECUTIVE Summary: Description of the availability management process according to ITIL. This document contains the following terms: Reliability, serviceability, security, and exception report. Read More
EXECUTIVE Summary: The objective of the Change Management process is to coordinate the implementation of necessary Changes to the ICT-Infrastructure while efficiency, transparent decision making and the agreed ICT Service Levels are secured. Read More
Problem Management describes all of the actions of the Problem Manager of the ICT-department of Company and of all operations and proceedings arising from these activities and all of the persons he has assigned to perform in relation to these actions in order to prevent downtime of services in the IT-infrastructure of Company Headquarters.
This procedure is valid for the whole Company ICT organization and applies from the moment of the analyzing Incidents until the moment the Problem is closed. Read More
Goal: This strategic ICT Plan indicates the ICT direction and policy to enable and support the Company business needs and governance requirements. Read More
EXECUTIVE Summary: The primary objective of the APR-ICT Service is to support the ICT operation in Company office. In additional, APR-ICT will monitor the ICT operations in other branch offices within Asia Pacific, while the local-site ICT Staff (or delegated Staff) in each APR office is response to manage their routine ICT operation as well as their local out-source service. Global-ICT acts as a competency center to provide directive and also assist the operation in other regions. For the ERP Support model, APR-ICT will act as the first line support of any trouble shooting or software change request within APR region; those requests will be escalated to 2nd line support (i.e. Global-ICT or Consultancy Company) if necessary. Read More
Passwords are used in almost every interaction between users and information systems. Most forms of user authentication, as well as file and data protection, rely on user-supplied passwords. Since properly authenticated access is often not logged, or even if logged not likely to arouse suspicion, a compromised password is an opportunity to explore a system from the inside virtually undetected. As attacker would have complete access to any resources available to that user, and would be significantly closer to being able to access other accounts, nearby machines, and perhaps even administrative privileges. Despite this threat, accounts with bad or empty passwords remain extremely common and organizations with good password policy far too rare. The most common password vulnerabilities are that (a) user accounts have weak or non-existing passwords, (b) regardless of the strength of their passwords, users fail to protect it, and (c) the operating system or additional software creates administrative accounts with weak or non-existing passwords. Read More