Best practice to manage Information Technology System in Factory and Manufacturing Environment
For cost saving and improve service quality, it is recommended to centralize several IT service supports by IT Shared Services Center (IT SCC), such as providing infrastructure support to all company sites. All services shall be provided under a Service Level Agreement between IT-SSC and the sites, and corresponding tariffs shall be imposed for the delivery of such services. Read More
This Statement of Work (“SOW”) defines the End User Care (“EUC”) Support Services to be performed by Outsource Subcontractor for the Client Company. The services and tasks as described in the SOW will be performed in either Client Company and/or Outsource Subcontractor. Read More
前言
爲鞏固公司作爲一家負責任的企業公民以及在經濟、社會及環境方面追求持續發展的承諾，本總體經營原則闡明了在經營行爲上誠實正直、合乎道德的指導原則。它控制全球公司的經營決定和行爲，也同樣適用于監督集團行爲和經營活動中員工的個人行爲。本原則應依從當地國家適用的法律。本總體經營原則並非涵蓋全部，而僅制定了最基本的行爲要求。這些原則讓各産品部門和地區管理層自由確定更詳細的地方經營行爲規則。爲推動總體經營原則的實際實施，已發行了一套GBP指導（GBP Directives），適用於全體員工。還有適用于特殊類別人員的分別指導，例如：財務人員道德守則（Financial Code of Ethics）及採購人員道德守則（Purchasing Code of Ethics）。GBP指導和特殊類別指導是總體經營原則的一部分（合稱“GBP”）。本總體經營原則由管理層通過並由監示會批准，定期審核並在需要時作出修改。 Read More
Company relies extensively on large and complex information systems for its daily operations and value creating processes. Disruption of these systems will have serious negative implications for our business. The purpose of this document is to outline the set of appropriate policies and procedures that is necessary for the management of system disruption scenarios that potentially affect our most critical information systems. This procedure allows us to minimize the impact of disruption to our most critical systems and to restore the systems to full functionality in an efficient and effective way. Read More
Information technology related equipment should be properly management (e.g. re-used or disposed) once they reach they reach the end of their life-cycle, as otherwise piles of hardware unnecessarily take up office or storage space. The IT equipment management procedure addresses this issue by providing a guideline in the disposal and/or re-use of IT hardware. Read More
In order to achieve its objectives, the IT department of the company requires to be well organized as well as staffed with disciplined and skilled members. These professionals should be matched to appropriate positions in the organizational structure in order to ensure both organizational efficiency and personal development. The IT’ Roles and Responsibility Procedure provides an overview of the IT organization and its members, as well as their corresponding roles and the teams to which they belong. Read More
The purchasing of IT related hardware and software must be strictly regulated in order to ensure that company standard-compliant hardware and software are purchased and installed (non-company standard hardware and software require additional approval), and (2) expenditures for hardware and software do not exceed the allocated budget. Company Hardware and Software Purchasing Procedure addresses this issue by providing a guideline to users, IT staff, and Purchasing staff in purchasing IT related hardware and software according to corporate standards. Read More
Information systems generate large amounts of data that require storage and protection. In the case of single systems (e.g. a single desktop computer), this data is commonly stored on internal storage devices, often a harddrive. Larger and more complex systems, however, require dedicated storage provided by file servers. By centralizing the point of storage, file servers enhance the management, control, and backup of corporate data. The company’s File Server Procedure provides a guideline to IT staff on managing these file servers. Moreover, it offers employees and departments a clarification of file server policy and procedures. Read More
Company, like many other companies nowadays, depend to a great extent on information technology in conducting its daily operations. Users are expected to interact with increasingly complex information systems and applications, requiring not only more intensive training, but also more efficient and effective support from dedicated staff should problems arise. Company’s IT Helpdesk Procedure provides transparency in the processing of these IT related problems. From a user perspective, IT ensures that users will receive effective and professional support from IT staff. From the IT helpdesk perspective, this procedure provides a solid guideline for a professional approach to solving problems of users. Read More
The company Network Device Configuration Procedure aims at establishing a standard guideline for network administrators in managing network devices. More specifically, this procedure provides a step-by-step guide to (1) configuring a network device, (2) Installing a new security patch (i.e. firmware upgrade) on a network device, and (3) monitoring (malicious) network activity. Read More