- 主旨
办公套装软件已成为现代办公工作不可缺少的重要工具，常用的办公套装软件，主要包括以下三类组件：Word, Excel, Powerpoint。
本公司使用Ms Office 2003办公软件已很长时间，现时应该更新，考虑到价钱和功能等因素，决定更新到WPS Office 2010(个人版)软件来取代。 Read More
公共网盘权限管理指引
一、目的
为提升工厂的公共网络盘安全权限管理，电脑部采用Domain受权方法，制定公共网络盘之权限设定，而用户可以自设密码及自己更新密码。另外，电脑部根据部门的架构，设计共享文件夹架构，作为实行标准。 Read More
工厂电脑资讯风险评估报告
下表为电脑资讯部风险评估报告，头三项为严重风险，需要跟进处理；我会在下文解释每一项风险，然後提出改善方案及资源需求。
| 风险项目 | 风险种类 | 运作的影响 (高/中/低) | 财务影响(高/中/低) | 发生概率(高/中/低) | 次序 |
| 非法ERP系统牌照 | 法律风险 | 高 | 高 | 中 | 1 |
| 非法电脑软件牌照 | 法律风险 | 中 | 高 | 中 | 2 |
| 在工厂的共享文件夹之安全设定不当 | 营运风险 | 高 | 中 | 中 | 3 |
| 在工厂的网络布线设定不当 | 营运风险 | 中 | 中 | 中 | 4 |
| ERP系统之安全设定及使用说明书不足 | 营运风险 | 中 | 中 | 中 | 5 |
Equipment Application and Disposition Policy
EXECUTIVE Summary:
This document is to describe the policy and process involved in the requisition, review and approval of the computer and related accessories, and to describe the process on the disposition of obsolete and damage computer/accessories, especially, disposition of hard disk that was removed from computer or server, with an objective to make sure that business information are not released to public unintentionally. Read More
Availability Management
EXECUTIVE Summary: Description of the availability management process according to ITIL. This document contains the following terms: Reliability, serviceability, security, and exception report. Read More
IT Change Management
EXECUTIVE Summary: The objective of the Change Management process is to coordinate the implementation of necessary Changes to the ICT-Infrastructure while efficiency, transparent decision making and the agreed ICT Service Levels are secured. Read More
Problem Management
1 Scope
Problem Management describes all of the actions of the Problem Manager of the ICT-department of Company and of all operations and proceedings arising from these activities and all of the persons he has assigned to perform in relation to these actions in order to prevent downtime of services in the IT-infrastructure of Company Headquarters.
This procedure is valid for the whole Company ICT organization and applies from the moment of the analyzing Incidents until the moment the Problem is closed. Read More
Strategic ICT Plan
Goal: This strategic ICT Plan indicates the ICT direction and policy to enable and support the Company business needs and governance requirements. Read More
ICT Service Document
EXECUTIVE Summary: The primary objective of the APR-ICT Service is to support the ICT operation in Company office. In additional, APR-ICT will monitor the ICT operations in other branch offices within Asia Pacific, while the local-site ICT Staff (or delegated Staff) in each APR office is response to manage their routine ICT operation as well as their local out-source service. Global-ICT acts as a competency center to provide directive and also assist the operation in other regions. For the ERP Support model, APR-ICT will act as the first line support of any trouble shooting or software change request within APR region; those requests will be escalated to 2nd line support (i.e. Global-ICT or Consultancy Company) if necessary. Read More
Incident Management
1 Scope
This document describes the Incident Management Process as implemented in Company ICT Department.
The Service Desk/Incident Management Process ensures a quick recovery of service degradations to the agreed service level for all Europe/Headquarters employees. The Service Desk carries out the first-line activities and provides a single point of contact for all these customers. Read More