EXECUTIVE Summary: The primary objective of the APR-ICT Service is to support the ICT operation in Company office. In additional, APR-ICT will monitor the ICT operations in other branch offices within Asia Pacific, while the local-site ICT Staff (or delegated Staff) in each APR office is response to manage their routine ICT operation as well as their local out-source service. Global-ICT acts as a competency center to provide directive and also assist the operation in other regions. For the ERP Support model, APR-ICT will act as the first line support of any trouble shooting or software change request within APR region; those requests will be escalated to 2nd line support (i.e. Global-ICT or Consultancy Company) if necessary. Read More
IT Outsource Service Document
Introduction
This Statement of Work (“SOW”) defines the End User Care (“EUC”) Support Services to be performed by Outsource Subcontractor for the Client Company. The services and tasks as described in the SOW will be performed in either Client Company and/or Outsource Subcontractor. Read More
公司經營原則
前言
爲鞏固公司作爲一家負責任的企業公民以及在經濟、社會及環境方面追求持續發展的承諾，本總體經營原則闡明了在經營行爲上誠實正直、合乎道德的指導原則。它控制全球公司的經營決定和行爲，也同樣適用于監督集團行爲和經營活動中員工的個人行爲。本原則應依從當地國家適用的法律。本總體經營原則並非涵蓋全部，而僅制定了最基本的行爲要求。這些原則讓各産品部門和地區管理層自由確定更詳細的地方經營行爲規則。爲推動總體經營原則的實際實施，已發行了一套GBP指導（GBP Directives），適用於全體員工。還有適用于特殊類別人員的分別指導，例如：財務人員道德守則（Financial Code of Ethics）及採購人員道德守則（Purchasing Code of Ethics）。GBP指導和特殊類別指導是總體經營原則的一部分（合稱“GBP”）。本總體經營原則由管理層通過並由監示會批准，定期審核並在需要時作出修改。 Read More
BUSINESS CONTINUITY PLAN for ERP & SFC APPLICATION
1. Purpose
Company relies extensively on large and complex information systems for its daily operations and value creating processes. Disruption of these systems will have serious negative implications for our business. The purpose of this document is to outline the set of appropriate policies and procedures that is necessary for the management of system disruption scenarios that potentially affect our most critical information systems. This procedure allows us to minimize the impact of disruption to our most critical systems and to restore the systems to full functionality in an efficient and effective way. Read More
IT Strategies and Roadmaps Document
1. Introduction
Strategies and roadmaps direct involved people towards their longer-term goals and business objectives. The purpose of this IT Strategy and Roadmap document is to achieve just this; to ensure that members of the IT organization head towards clearly defined business goals, through shared vision and approach. A necessary common vision (or rather the lack of it) has been highlighted in several feedback sessions and team meetings. The importance of this document for the IT organization should therefore not underestimated. Chapter two and three specify the scope and owner of this document, respectively. Chapter four elaborates the strategic direction currently applicable to our organization, in which compliance with PD directives is emphasized. Chapter five explains the current application portfolio and highlights changes and trends. Chapter six and seven elaborate automation, information, and project plans. Chapter eight provides an overview of our IT organization. Chapter nine shows our current resource situation with special emphasis on the resource constraints. Chapter ten highlights the plan of training and “upgrading” current employees in order to achieve our business objectives. Chapter eleven, lastly, provides an overview of operational policies and guidelines for our IT organization. Read More