IT project management (ITPM) is the process of managing the plan, organization, and accountability to achieve information technology goals. Since the reach of IT spans across most of a business or enterprise, the scope of these projects can be large and complex. The magnitude of IT project management often means that it’s more than just applying knowledge, aligning skills, and using regular tools and techniques to drive a project to completion. In this page, we will introduce you the ITPM Process (traditional and scrum) and Methodology.

ITIL stands for Information Technology Infrastructure Library. It covers a set of industry practices od IT service management, including five domains: 1) Service Strategy; 2) Service Design; 3) Service Transition; 4) Service Operation; 5) Continual Service Improvement. Its proposal is to improve the IT service level.

In order to select an appropriate telecom and multi-party conference requirement, first thing first, we have better collect user opinion about those, so we ask users to fill-in the following questionarie as a survey.

Section 1. one-on-one phone audio call

For example:

Section 2. instant messaging feature

For example:

Section 3. one-on-one phone video call

For example:

Section 4. audio conf of multi-party (e.g. someone hold a dial-in meeting and allow others to call-in)

For example,

Section 5. video conf of multi-party communication

For example:

WHAT IS ITIL?

ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business.

ITIL: OVERVIEW AND BENEFITS

ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organizations on how to use IT as a tool to facilitate business change, transformation and growth.

The ITIL best practices are currently detailed within five core publications which provide a systematic and professional approach to the management of IT services, enabling organizations to deliver appropriate services and continually ensure they are meeting business goals and delivering benefits.

The five core guides map the entire ITIL Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service into operation and finally, on to the monitoring and improvement phase of the service.

Adopting ITIL can offer users a huge range of benefits that include:

• improved IT services
• reduced costs
• improved customer satisfaction through a more professional approach to service delivery
• improved productivity
• improved use of skills and experience
• improved delivery of third party service.

ITIL USERS

ITIL has been adopted by thousands of organizations worldwide, such as NASA, the UK National Health Service (NHS), HSBC bank and Disney™. ITIL is also supported by quality services from a wide range of providers including examination institutes, accredited training providers and consultancies, software and tool vendors and well known service providers such as IBM, Telefonica, HP and British telecom (BT).

A comprehensive qualifications scheme offering a variety of training courses and certifications has been developed against the guidance. This scheme can help organizations to effectively implement ITIL, achieving success by ensuring that employees have the relevant knowledge, skills and techniques, but most importantly, ensuring the entire organization is using a common language and are fully invested in the process.

ITIL Best Practices also underpin the foundations of ISO/IEC 20000 (previously BS15000), the International Service Management Standard for organizational certification and compliance. Organizations can therefore implement ITIL to achieve organizational certification.

1、2014年电脑系统投资建议表

为规划2014年的资讯系统投资项目，经研究後，本部建议增设如下表列出之系统，包括：办公室无纸化审批系统、人事管理系统、网络软件监控系统和车间看板系统，提供给管理层考虑。

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为了实现对公司员工的科学管理，以维护生产经营、工作、生活的正常秩序，切实保障员工优化、高效、务实进行工作，员工必须遵守国家和地方的法律、法规，爱护公共财物，学习和掌握本职工作所需要的专业技能，团结协作，完成工作任务。提高自身修养，做到诚实守信，增强主人翁意识，维护公司荣誉，保证企业奋斗目标的实现，本着公开、公平、公正的原则制定本守则：
In order to achieve the company’s staff of scientific management in order to protect the production and operation, working and living a normal order, optimize the effective protection of staff, efficient and pragmatic work, employees must comply with state and local laws and regulations, take good care of public property, study and master Job skills needed, solidarity and cooperation, work to complete the task. Improve their own self-cultivation, so that honest and trustworthy, to enhance ownership and maintenance of honor company and ensure the achievement of corporate goals, in the spirit of open, fair and just principles to introduce the code: Read More

1. 总则

为了保障公司电脑系统的正常运行，保护公司电脑系统资讯安全，使能有效地利用电脑系统资源，充分发挥电脑系统在企业管理中的作用，规范公司运作及管理，更好地改善公司经营，结合公司各部门的实际情况和需要，故制定本制度规章，作为管理和实施电脑系统的根据。 Read More

Goal: This strategic ICT Plan indicates the ICT direction and policy to enable and support the Company business needs and governance requirements. Read More