1. 目的
规范打印机、复印机作业行为,节约纸张,防止浪费,控制办公费用开支;规范打印机/复印机日常管理,特制订本制度。 Read More
电脑房设备添置方案
- 前言
因应公司安排将固定电话系统及其数码交换机系统，与电脑系统设备统一设置及管理，所以需安排新的电脑房，考慮保安因素，以及预留足够空间及配套设备，用以装置此等电话及电脑设备。现制定此<<电脑房设备添置方案>>，供管理层考虑。 Read More
更换办公室软件 ( 用WPS office 2010代替Ms Office 2003 )
- 主旨
办公套装软件已成为现代办公工作不可缺少的重要工具，常用的办公套装软件，主要包括以下三类组件：Word, Excel, Powerpoint。
本公司使用Ms Office 2003办公软件已很长时间，现时应该更新，考虑到价钱和功能等因素，决定更新到WPS Office 2010(个人版)软件来取代。 Read More
公共网盘权限管理指引
一、目的
为提升工厂的公共网络盘安全权限管理，电脑部采用Domain受权方法，制定公共网络盘之权限设定，而用户可以自设密码及自己更新密码。另外，电脑部根据部门的架构，设计共享文件夹架构，作为实行标准。 Read More
Equipment Application and Disposition Policy
EXECUTIVE Summary:
This document is to describe the policy and process involved in the requisition, review and approval of the computer and related accessories, and to describe the process on the disposition of obsolete and damage computer/accessories, especially, disposition of hard disk that was removed from computer or server, with an objective to make sure that business information are not released to public unintentionally. Read More
Availability Management
EXECUTIVE Summary: Description of the availability management process according to ITIL. This document contains the following terms: Reliability, serviceability, security, and exception report. Read More
IT Change Management
EXECUTIVE Summary: The objective of the Change Management process is to coordinate the implementation of necessary Changes to the ICT-Infrastructure while efficiency, transparent decision making and the agreed ICT Service Levels are secured. Read More
Problem Management
1 Scope
Problem Management describes all of the actions of the Problem Manager of the ICT-department of Company and of all operations and proceedings arising from these activities and all of the persons he has assigned to perform in relation to these actions in order to prevent downtime of services in the IT-infrastructure of Company Headquarters.
This procedure is valid for the whole Company ICT organization and applies from the moment of the analyzing Incidents until the moment the Problem is closed. Read More
Incident Management
1 Scope
This document describes the Incident Management Process as implemented in Company ICT Department.
The Service Desk/Incident Management Process ensures a quick recovery of service degradations to the agreed service level for all Europe/Headquarters employees. The Service Desk carries out the first-line activities and provides a single point of contact for all these customers. Read More
IT Shared Service Center Document
A. General
1. Background
For cost saving and improve service quality, it is recommended to centralize several IT service supports by IT Shared Services Center (IT SCC), such as providing infrastructure support to all company sites. All services shall be provided under a Service Level Agreement between IT-SSC and the sites, and corresponding tariffs shall be imposed for the delivery of such services. Read More