IT project management (ITPM) is the process of managing the plan, organization, and accountability to achieve information technology goals. Since the reach of IT spans across most of a business or enterprise, the scope of these projects can be large and complex. The magnitude of IT project management often means that it’s more than just applying knowledge, aligning skills, and using regular tools and techniques to drive a project to completion. In this page, we will introduce you the ITPM Process (traditional and scrum) and Methodology.

ITIL stands for Information Technology Infrastructure Library. It covers a set of industry practices od IT service management, including five domains: 1) Service Strategy; 2) Service Design; 3) Service Transition; 4) Service Operation; 5) Continual Service Improvement. Its proposal is to improve the IT service level.

In order to select an appropriate telecom and multi-party conference requirement, first thing first, we have better collect user opinion about those, so we ask users to fill-in the following questionarie as a survey.

Section 1. one-on-one phone audio call

For example:

Section 2. instant messaging feature

For example:

Section 3. one-on-one phone video call

For example:

Section 4. audio conf of multi-party (e.g. someone hold a dial-in meeting and allow others to call-in)

For example,

Section 5. video conf of multi-party communication

For example:

WHAT IS ITIL?

ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business.

ITIL: OVERVIEW AND BENEFITS

ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organizations on how to use IT as a tool to facilitate business change, transformation and growth.

The ITIL best practices are currently detailed within five core publications which provide a systematic and professional approach to the management of IT services, enabling organizations to deliver appropriate services and continually ensure they are meeting business goals and delivering benefits.

The five core guides map the entire ITIL Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service into operation and finally, on to the monitoring and improvement phase of the service.

Adopting ITIL can offer users a huge range of benefits that include:

• improved IT services
• reduced costs
• improved customer satisfaction through a more professional approach to service delivery
• improved productivity
• improved use of skills and experience
• improved delivery of third party service.

ITIL USERS

ITIL has been adopted by thousands of organizations worldwide, such as NASA, the UK National Health Service (NHS), HSBC bank and Disney™. ITIL is also supported by quality services from a wide range of providers including examination institutes, accredited training providers and consultancies, software and tool vendors and well known service providers such as IBM, Telefonica, HP and British telecom (BT).

A comprehensive qualifications scheme offering a variety of training courses and certifications has been developed against the guidance. This scheme can help organizations to effectively implement ITIL, achieving success by ensuring that employees have the relevant knowledge, skills and techniques, but most importantly, ensuring the entire organization is using a common language and are fully invested in the process.

ITIL Best Practices also underpin the foundations of ISO/IEC 20000 (previously BS15000), the International Service Management Standard for organizational certification and compliance. Organizations can therefore implement ITIL to achieve organizational certification.