本人現已四十餘歲，在菲記工作十幾年，升至中層IT經理，這個菲記生涯終要完結了。於18 Oct 2009，因為公司架構收縮，公司向我提出解雇，可惜公司要求我繼續工作三個月，而不保貼代通知金。我未想到菲記這樣的國際大公司，這樣對待工作十幾年的老員工，認真吝嗇；我想象中的正常安排, 公司應要求我用一或二個月來做工作交接，而在我離開前發放一或二個月的代通知金為補貼。現時，我只好拖慢交接工作的進度，而公司的做法，出乎我意料之外，雖然合法，但是極之無人情味和吝嗇；正應驗我用紫微斗數算命之結果，「天機」化忌 的預算失準，天意…..
今天，經濟和就業不景，較難找到另一份IT經理的職位，我深深體會到中年人轉工之苦，希望早日找到出路吧。
Equipment Application and Disposition Policy
EXECUTIVE Summary:
This document is to describe the policy and process involved in the requisition, review and approval of the computer and related accessories, and to describe the process on the disposition of obsolete and damage computer/accessories, especially, disposition of hard disk that was removed from computer or server, with an objective to make sure that business information are not released to public unintentionally. Read More
Design Development Document of an ERP Reporting Tool System
Introduction
This document specifies the requirements for the design of an ERP Reporting Tool System. This chapter also describes the technical requirements for the whole project. The ERP Reporting Tool on itself is described in the next chapter. Read More
Disaster Recovery Plan Operation Procedure
Executive Summary : This document describes the disaster recovery plan for helpdesk operation, including helpdesk telephony system and ERP system.
Security Awareness for email & Internet usage
General Rules of using email from Corp IT policy:
l There should be a clear business objective and need to send a mass mail.
l The target group should be carefully selected so that the mail is relevant to all or most of the people receiving it.
l Don’t spend spam: such as advertising or anything that can be considered as junk mail. Read More
Availability Management
EXECUTIVE Summary: Description of the availability management process according to ITIL. This document contains the following terms: Reliability, serviceability, security, and exception report. Read More
IT Change Management
EXECUTIVE Summary: The objective of the Change Management process is to coordinate the implementation of necessary Changes to the ICT-Infrastructure while efficiency, transparent decision making and the agreed ICT Service Levels are secured. Read More
Problem Management
1 Scope
Problem Management describes all of the actions of the Problem Manager of the ICT-department of Company and of all operations and proceedings arising from these activities and all of the persons he has assigned to perform in relation to these actions in order to prevent downtime of services in the IT-infrastructure of Company Headquarters.
This procedure is valid for the whole Company ICT organization and applies from the moment of the analyzing Incidents until the moment the Problem is closed. Read More
Strategic ICT Plan
Goal: This strategic ICT Plan indicates the ICT direction and policy to enable and support the Company business needs and governance requirements. Read More
ICT Service Document
EXECUTIVE Summary: The primary objective of the APR-ICT Service is to support the ICT operation in Company office. In additional, APR-ICT will monitor the ICT operations in other branch offices within Asia Pacific, while the local-site ICT Staff (or delegated Staff) in each APR office is response to manage their routine ICT operation as well as their local out-source service. Global-ICT acts as a competency center to provide directive and also assist the operation in other regions. For the ERP Support model, APR-ICT will act as the first line support of any trouble shooting or software change request within APR region; those requests will be escalated to 2nd line support (i.e. Global-ICT or Consultancy Company) if necessary. Read More