Steps of Crisis Management:
- Taking immediate action
- Planning communication
- Assembling a team
- Making a public response
- Resolving the situation
- Declaring an end to crisis
- Applying lessons learned
Team Building
- Team “Collaboration” is more than “Cooperation” which share idea and have a common goal.
- Avoid entrenched silos (poor sharing resource)
- Important characteristics of good collaborator:
- Be team focused, not silo focused
- Be generous
- Be curious
- Earn and maintain trust of the team
- Offer your network of experts
- Be diplomatic
- Being a good team member
- Show genuine commitment
- Don’t stay in the shadows
- Be transparent
- Be ready to help
- Be a problem solver
- Recognize when you are wrong
Remote (Virtual) Team:
- Asynchronous communicate – Phone, Video Conf, IM
- Asynchronous communicate – email, share folder, dashboard
How to be a good leader:
- Don’t give up and be positive because setbacks are inevitable (挫折是不可避免的)
- Be Perseverance with Resilience(毅力 ,彈性)
- exemplify aspect of self trust (體現自我信任的方面)