1) Objectives
This document is to describe the process used for the capacity planning and performance reporting of the IT Infrastructure currently under the control and management of the local Site IT. Those equipment owned and/or managed by IT will be excluded from the scope of this document. This document will be updated and maintained by IT department as required.
2) Applicability
This applies to all of the company sites.
3) Responsibility
The Infrastructure Support staff is responsible to provide monthly performance data as well as attending the quarter capacity review and planning meeting and working together with Site IT Manager to formulate the IT Infrastructure Capacity Roadmap.
The site IT Manager is responsible to consolidate the monthly performance data, distribute consolidate analysis, and chairing the quarterly capacity review and planning meeting.
4) Processes
4.1) Capacity planning
4.1.1 The purpose of the capacity review and planning is to ensure adequate capacity of servers and network is planned for and acquired in time to support business requirements in both manpower increase as well as application expansion. The outcome of the planning review is a roadmap highlighting what capacity is needed and when it will be required.
The capacity here refers to:
o CPU
o RAM
o Hard Disk
o Backup devices
o Network Bandwidth
The process is quarterly and the outcome of second quarter meeting will determine part of the budget requirement for the annual AOP, which is conducted around August to September.
4.1.2 The following equipment will be covered in the scope of the capacity review and planning process.
| Location | Equipment | ID | IP Address |
| Mongkok | Citrix | HKHHKGLCO8MS001 | |
| DNS, SMTP | HKLCDP2 | ||
| FILE SERVER | HKHHKGLCO8MS032 | ||
| HR SERVER | HKHHKGLCH8RC001 | ||
| Hyperion Development Server | HY-DEV | ||
| Hyperion ESS Server | HY-ESS | ||
| Hyperion Report Server | HY-REPORT | ||
| Hyperion Web Server | HY-WEB | ||
| INTERENET ACCESS PROXY SERVER | PIXS00 | ||
| IT FILE SERVER | HKHHKGLCO8MS028 | ||
| MFGPRO Development | HKHKGLCUX2 | ||
| MFGPRO Production | HKHKGLCUX3 | ||
| MFGPRO-WEB-INF TESTING | HKHHKGLCO8MS006 | ||
| Router | N/A | ||
| PIXS 2.0 | HKHHKGGRA1PX200 | ||
| PRINT SERVER | HKHHKGLCO8RC004 | ||
| RTMS, HYSL, FSP | HKHHKGLCF8MS002 | ||
| Tivoli Gateway | HKHHKGLCO8MS026 | ||
| Shatin | BDC, WINS, DHCP, Acrobat Distiller, F/P | HKHHKGLCO8RC003 | |
| Router | N/A | ||
| Tivoli Gateway | HKHHKGLCF8MS026 | ||
| Fanling | HKHHKGLCO8RD BDC | HKHHKGLCF8RC001 |
4.1.3 In the second week of each quarter, the site IT Manager will organize a capacity review and planning meeting with all of the Site Infrastructure people attending. The review will take input from the following:
o Existing Infrastructure capacity & Network situation, global & sites
o Application Development in the next 12 months
o WAN development in the next 12 months
o IT Infrastructure development for the next 12 months.
Basing on the known requirements, the team will determine the drivers, capacity needed for the next 12 months, and estimated cost/resources of execution.
4.1.4 The review meeting will have the following deliverables.
o Updated capacity roadmap showing drivers, required capacity, and estimated cost.
o Minutes of the meeting
These documents will be stored in the IT Department Drive on HK File Server.
4.2) Performance Reporting
4.2.1 In order to have a better understanding of the site IT Infrastructure in place, the following data will be submitted by the Infrastructure Support on a monthly basis for each of the devices under his control.
o Uptime/Down time
o CPU Utilization
o Disk Utilization
| Support Staff | Equipment |
| Goldman | DNS, SMTP – SPARC 5 |
| FILE SERVER | |
| PRINT SERVER |
The data will be submitted in the first week of each month.
4.2.2. On receipt, the Site IT Manager will then consolidate data from each of the support staff and distribute the site view (in the form of a trend analysis) to the IT community and/or site management.