ICT Service Document

EXECUTIVE Summary: The primary objective of the APR-ICT Service is to support the ICT operation in Company office. In additional, APR-ICT will monitor the ICT operations in other branch offices within Asia Pacific, while the local-site ICT Staff (or delegated Staff) in each APR office is response to manage their routine ICT operation as well as their local out-source service. Global-ICT acts as a competency center to provide directive and also assist the operation in other regions. For the ERP Support model, APR-ICT will act as the first line support of any trouble shooting or software change request within APR region; those requests will be escalated to 2nd line support (i.e. Global-ICT or Consultancy Company) if necessary.

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