Executive Summary : This document describes the disaster recovery plan for helpdesk operation, including helpdesk telephony system and ERP system.
Company relies extensively on large and complex information systems for its daily operations and value creating processes. Disruption of these systems will have serious negative implications for our business. The purpose of this document is to outline the set of appropriate policies and procedures that is necessary for the management of system disruption scenarios that potentially affect our most critical information systems. This procedure allows us to minimize the impact of disruption to our most critical systems and to restore the systems to full functionality in an efficient and effective way.
The objective of this plan is to provide a guideline to the organization to continue managing the business through MFGPro and to minimize the disturbance to manufacturing operations in the event that the MFGPro system is totally unavailable and cannot be recovered within 48 hours.
The service provided during the disaster recovery is of survival nature, may not extend to every user, and may require end-users to re-enter the backlog transactions at the commencement of the disaster recovery and at re-starting of the normal operation.
In this document context, ‘MFGPRO ERP System Disaster’ refers to the situation where the total system is unavailable to the users either due to hardware, network, or software problems and recovery is estimated to take more than 48 hours
‘MFGPRO Disaster Recovery’ is to offer a temporary measure/workaround solution to the organization to enable partial delivery of the processing service.