Goal: This strategic ICT Plan indicates the ICT direction and policy to enable and support the Company business needs and governance requirements.


The scope of the document includes the global ICT organization, processes, business applications, infrastructure,  and service offerings. We have tried to foresee the ICT strategy.


The inputs that were used to formulate the strategic ICT plan are:

  • Strategic business plans
  • Departmental OPS’s
  • Inputs from business managers
  • ICT Q-manual (with global ICT mission and strategy)


This strategic ICT plan will be used to formulate the yearly global ICT OPS/BSC and the various roadmaps (infrastructure, desktop, ERP, etc.).

Investment levels

We foresee that the investment level of xxxx is $xxx higher than last year because the new ERP will be implemented.

Owner and update frequency

The owner of this document is the global ICT Director. This document  will be updated yearly after discussion and agreement in the global ICT meeting.

ICT strategy

 Organization strategy

  1. Promote, deploy and live global way of working wrt ICT business applications, infrastructure, processes, etc.
  2. Comply with regulations (SOX, code Tabaksblat) and Corporate policies.
  3. Purchasing of new infrastructure and applications must be approved by the ICT director.
  4. Assure that the virus protection policy is carried out globally according to a defined global way-of-working.
  5. ICT works together with the business to ensure that the ICT investments validates the investment.
  6. Review and update yearly the ICT business continuity plan and disaster recovery plans.
  7. Organize a bi-yearly external audit of the ICT business continuity plan.
  8. Review once per year by the ICT competences.

Processes strategy

  1. Assure that global ICT processes are compliant with the Internal Control Standard (ICS) regulations.
  2. Transfer local ICT processes to global ICT processes whenever this results in a more effective global ICT operation.
  3. Review and update all ICT processes and procedures yearly.

Infrastructure strategy

  1. Realize an availability of our LAN’s of 99.9%.
  2. Replace hardware normally after 4 years.
  3. Harmonize global ICT hardware and software infrastructure, while this delivers us operational efficiency and it improves the workforce improvement when we have standardized applications.
  4. Assure that backups are carried out globally according a defined global way-of-working.
  5. Provide a capability to assign a certain LAN bandwidth percentage to defined business applications to assure agreed performance levels; guarantee quality of service.
  6. Virtualize from the physical servers to shorten the disaster recovery time and to increase the flexibility to extent or reduce server capacity.

Business applications strategy


  1. Roll out a new ERP system.
  2. Phase out all current applications which provide functionality that is (almost) completely covered in the new ERP system.
  3. Authorize regional ICT Managers to manage all local ERP data as defined in the Master Data overviews.
  4. Setup ERP such that it supports a manufacturing site in China.
  5. Supplier commitments: Give insight into outstanding commitments to suppliers.
  6. Make-to-Order functionality: Requirements planning for suppliers on a weekly basis iso monthly.
  7. Tracking and tracing: support tracking and tracing requirements keeping into account statement 3.
  8. Assure global ERP access is available to authorized persons.
  9. Couple the time and attendance system and the ERP system to have information to e.g. (pre)book holiday rights.
  10. Enable PDA info to the ERP system to allow the CS engineers to enter job-sheets after a service visit.


  1. Promote IMS as global Information Management System when the usability, accessibility, and performance are improved.
  2. Look for cheaper alternatives for database applications.
  3. Invest only in Business Intelligence solutions when the pay-back time is < 1.5 years, because a new ERP system will probably go live..
  4. Invest in a new Content Management System for Intranet and Internet applications while our current system does not provide the required capabilities (e.g. portal), usability is moderate, and the support is far from sufficient.

Desktop strategy

  1. Roll out global desktop SLA as much as possible.
  2. Measure the critical service levels monthly and discuss corrective actions when appropriate.
  3. Improve the availability and performance of the E-mail service.
  4. Deliver desktops/laptops within 5 working days after the required information and approvals are available.
  5. Provide users online access to the tickets they have registered.
  6. Create transparency wrt yearly costs and charges to users of software and hardware options.
  7. Provide more self services for end users.
  8. Provide a global toolset for desktop management.