Introduction of ITIL v3 Framework

WHAT IS ITIL?

ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business.

ITIL3

ITIL: OVERVIEW AND BENEFITS

ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organizations on how to use IT as a tool to facilitate business change, transformation and growth.

The ITIL best practices are currently detailed within five core publications which provide a systematic and professional approach to the management of IT services, enabling organizations to deliver appropriate services and continually ensure they are meeting business goals and delivering benefits.

The five core guides map the entire ITIL Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service into operation and finally, on to the monitoring and improvement phase of the service.

Adopting ITIL can offer users a huge range of benefits that include:

  • improved IT services
  • reduced costs
  • improved customer satisfaction through a more professional approach to service delivery
  • improved productivity
  • improved use of skills and experience
  • improved delivery of third party service.

ITIL USERS

ITIL has been adopted by thousands of organizations worldwide, such as NASA, the UK National Health Service (NHS), HSBC bank and Disney™. ITIL is also supported by quality services from a wide range of providers including examination institutes, accredited training providers and consultancies, software and tool vendors and well known service providers such as IBM, Telefonica, HP and British telecom (BT).

A comprehensive qualifications scheme offering a variety of training courses and certifications has been developed against the guidance. This scheme can help organizations to effectively implement ITIL, achieving success by ensuring that employees have the relevant knowledge, skills and techniques, but most importantly, ensuring the entire organization is using a common language and are fully invested in the process.

ITIL Best Practices also underpin the foundations of ISO/IEC 20000 (previously BS15000), the International Service Management Standard for organizational certification and compliance. Organizations can therefore implement ITIL to achieve organizational certification.

分拆工厂之电脑投资方案

  1. 前言

因应公司安排架构重组,现时的工厂运作会划分为灯饰厂和光源厂,而原有的各项电脑系统设备,需要重新规划。现列出以下电脑系统於第二节,供管理层考虑,主要有两个建议方案:

方案一) 合拼同一系统使用;

方案二)增购系统分开两厂安装使用。

公司应考虑到资料保密、投资金额、操作效率…等等因素来决定选择哪个方案。 Read More

2014年电脑系统投资建议

12014年电脑系统投资建议表

为规划2014年的资讯系统投资项目,经研究後,本部建议增设如下表列出之系统,包括:办公室无纸化审批系统、人事管理系统、网络软件监控系统和车间看板系统,提供给管理层考虑

项目 需要购买之设备 预算投资额
IP-Guard电脑网络监控系统 硬件费用约CNY 23k软件费用约CNY16.5k /50用户 CNY 39.5K(预算50名用户,主要包括工程部)
车间看板系统 硬件费用约 CNY4k /每块板(安装 20块以上 送主機軟件) CNY80K (建议先安装 20块试行)
人事管理系统 电脑硬件约 CNY 23k软件约CNY 86k CNY 109K
办公室无纸化审批系统 电脑硬件 CNY 23k软件约CNY 68k (50名用户)(超过50名用户另加 ¥200 /用户) CNY 91K(预算50名用户,主要包括采购部和物控部)

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员工守则 Code of staff

为了实现对公司员工的科学管理,以维护生产经营、工作、生活的正常秩序,切实保障员工优化、高效、务实进行工作,员工必须遵守国家和地方的法律、法规,爱护公共财物,学习和掌握本职工作所需要的专业技能,团结协作,完成工作任务。提高自身修养,做到诚实守信,增强主人翁意识,维护公司荣誉,保证企业奋斗目标的实现,本着公开、公平、公正的原则制定本守则:
In order to achieve the company’s staff of scientific management in order to protect the production and operation, working and living a normal order, optimize the effective protection of staff, efficient and pragmatic work, employees must comply with state and local laws and regulations, take good care of public property, study and master Job skills needed, solidarity and cooperation, work to complete the task. Improve their own self-cultivation, so that honest and trustworthy, to enhance ownership and maintenance of honor company and ensure the achievement of corporate goals, in the spirit of open, fair and just principles to introduce the code: Read More

电脑系统管理制度规章

  1. 总则

为了保障公司电脑系统的正常运行,保护公司电脑系统资讯安全,使能有效地利用电脑系统资源,充分发挥电脑系统在企业管理中的作用,规范公司运作及管理,更好地改善公司经营,结合公司各部门的实际情况和需要,故制定本制度规章,作为管理和实施电脑系统的根据。 Read More

工厂电脑资讯风险评估报告

下表为电脑资讯部风险评估报告,头三项为严重风险,需要跟进处理;我会在下文解释每一项风险,然後提出改善方案及资源需求。

风险项目 风险种类 运作的影(//) 财务影(//) 发生概(//) 次序
非法ERP系统牌照 法律风险 1
非法电脑软件牌照 法律风险 2
在工厂的共享文件夹之安全设定不当 营运风险 3
在工厂的网络布线设定不当 营运风险 4
ERP系统之安全设定及使用说明书不足 营运风险 5

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ICT Service Document

EXECUTIVE Summary: The primary objective of the APR-ICT Service is to support the ICT operation in Company office. In additional, APR-ICT will monitor the ICT operations in other branch offices within Asia Pacific, while the local-site ICT Staff (or delegated Staff) in each APR office is response to manage their routine ICT operation as well as their local out-source service. Global-ICT acts as a competency center to provide directive and also assist the operation in other regions. For the ERP Support model, APR-ICT will act as the first line support of any trouble shooting or software change request within APR region; those requests will be escalated to 2nd line support (i.e. Global-ICT or Consultancy Company) if necessary. Read More

公司經營原則

前言

爲鞏固公司作爲一家負責任的企業公民以及在經濟、社會及環境方面追求持續發展的承諾,本總體經營原則闡明了在經營行爲上誠實正直、合乎道德的指導原則。它控制全球公司的經營決定和行爲,也同樣適用于監督集團行爲和經營活動中員工的個人行爲。本原則應依從當地國家適用的法律。本總體經營原則並非涵蓋全部,而僅制定了最基本的行爲要求。這些原則讓各産品部門和地區管理層自由確定更詳細的地方經營行爲規則。爲推動總體經營原則的實際實施,已發行了一套GBP指導(GBP Directives),適用於全體員工。還有適用于特殊類別人員的分別指導,例如:財務人員道德守則(Financial Code of Ethics)及採購人員道德守則(Purchasing Code of Ethics)。GBP指導和特殊類別指導是總體經營原則的一部分(合稱“GBP”)。本總體經營原則由管理層通過並由監示會批准,定期審核並在需要時作出修改。 Read More