ERP System Survey Questionair

Comment on ERP Usage related to your work
1 Which ERP module(s) you use currently:
Inventory Control Module yes/no
Sales Module yes/no
Purchase Module yes/no
Manufacturing Module yes/no
MRP Planning Module yes/no
Accounting Module yes/no
2 How important of ERP system relative to your daily work very important / less important / no comment
3 How important of ERP system affect your dept/whole company business operation very important / less important / no comment
4 ERP can provide info to help better management decision-making strongly agreed / not agreed / no comment
5 You can logon and use ERP anytime and anywhere, i.e. good system availability to users. strongly agreed / not agreed / no comment
6 ERP can provide function to meet nowadays requirement as well as future business operation needs strongly agreed / not agreed / no comment
Pls identify what system function need to be improved_______________________________
Comment on Overall System Operation
7 ERP is easy for users to operate, i.e. very User-Friendly. strongly agreed / not agreed / no comment
8 ERP response time for performing data update or report generation is acceptable. strongly agreed / not agreed / no comment
9 ERP provides a very accurate management information, i.e. good data integrity. strongly agreed / not agreed / no comment
10 ERP helps to decrease the workload of users significantly. strongly agreed / not agreed / no comment
If you feel your productivity declined by using ERP, please give up to three reasons you feel this happened:

_______________________________________

11 ERP user access right application is under well control, i.e. good authorization procedure. strongly agreed / not agreed / no comment
12 Users aware their liability on the system usage, especially perform data update function, i.e. system increases users accountability.
13 ERP provides sufficient logging report to check user action, i.e. good traceibiltiy function. strongly agreed / not agreed / no comment
14 MFG/PRO system is protected from both internal and external hacker, i.e. high system security. strongly agreed / not agreed / no comment
Comment on local/external consultant and training support:
15 Users clearly understand the ERP Helpdesk procedure to ask for support, e.g. who and how to request ERP support,
16 Users clearly understand the ERP support organization, i.e. the responsibility of system owners, Dept expert/key users, the first and 2nd line technical support among HK, Shanghai and Shenzhen IT-Depts as well as external vendor consultant support.
17 The function of ERP user group committee in Shanghai and Shenzhen factory is well recongized, i.e. each dept respesentatives activity participate the user group committee meeting to improve ERP operation and raise usefull request.
18 Training document and operation manual for ERP are adequate and esay assessable. strongly agreed / not agreed / no comment
Pls identify which missing operation document you need:_______
19 Training or consultant support from your supervisor is adequate strongly agreed / not agreed / no comment
20 Training or consultant support within users dept’s expert/key user is adequate strongly agreed / not agreed / no comment
21 Training or consultant from IT dept is adequate strongly agreed / not agreed / no comment
22 Training or consultant from external vendor consultant is adequate strongly agreed / not agreed / no comment
Comment on Problem Handling
23 Users clearly understand the error handling procedure to solve any ERP error, i.e. who and how to report ERP error. strongly agreed / not agreed / no comment
24 Users satisfy the software quality of MFG/PRO in term of mininal program bug and data update error. strongly agreed / not agreed / no comment
25 Users satisfy the error handling procedure as well as the response time to error and fix. strongly agreed / not agreed / no comment
26 IT Dept and external vendor consultant support are technical enough to solve error. strongly agreed / not agreed / no comment
Comment on further System Development
27 IT Dept and vendor consultant support are technical enough to provide professional advice on system development. strongly agreed / not agreed / no comment
28 ERP system is flexibility enough to build/enhance function to meet new requirement. strongly agreed / not agreed / no comment
29 Company allocates sufficient internal IT man-power resource on ERP function enhancement strongly agreed / not agreed / no comment
30 Company reserves sufficient funding for external vendor on ERP function enhancement strongly agreed / not agreed / no comment
31 The development progress on function enhancement by IT Dept is under well control strongly agreed / not agreed / no comment
32 The development progress on function enhancement by vendor consultant is under well control strongly agreed / not agreed / no comment
33 The project management/monitor on function enhancement by IT Dept is well performed strongly agreed / not agreed / no comment
34 Cost of function charge by external consultant is high strongly agreed / not agreed / no comment
35 Your Overall rating to ERP System Excellent / Not Acceptable / no comment

Incident Management

1           Scope

This document describes the Incident Management Process as implemented in  Company  ICT Department.

The Service Desk/Incident Management Process ensures a quick recovery of service degradations to the agreed service level for all Europe/Headquarters employees. The Service Desk carries out the first-line activities and provides a single point of contact for all these customers.